Doctors

Dr Chris Allan

Dr Chris Allan attained his primary medical degree at The University of Queensland... Read more

Dr Trent Cross

Dr Trent Cross is a general surgeon with a special interest in acute... Read more

T | 07 3010 5760 F | 07 3010 5764
E | reception@ffsurgery.com.au

Level 4 (Suite 4.10), Mater Private Clinic,
550 Stanley Street, South Brisbane, 4101

Patients Rights & Responsibilities

Fourth Floor Surgery treats each patient as an individual with unique health care needs. This information explains your rights and responsibilities as a patient at Fourth Floor Surgery.

As a patient at Fourth Floor Surgery you have a right:

to be treated with respect, dignity, care, consideration, courtesy and understanding of your individual religious, emotional, social, physical and cultural needs
to be involved in the planning of your continuing health care needs
to be informed as to services available at Fourth Floor Surgery or in the community that you can access
to have a family member or nominated person present when you receive information about your medical condition
to refuse treatment to the extent permitted by law and to be informed of the possible medical consequences of doing so
to be informed of the names and roles of key health care providers and be able to refuse a particular health care provider at any time
to have access (with advance notice) to a confidential interpreter service
to be informed about hospital, surgeon, anaesthetist, prosthesis, pharmaceutical, pathology and other fees likely to be incurred should you proceed with treatment
to refuse to take part in clinical training or medical research without reason
to have your medical history and personal information kept confidential to the extent allowed by law
to receive an itemised final account from Fourth Floor Surgery for services within Fourth Floor Surgery control
to express an opinion or make reasonable verbal or written complaints regarding any aspect of your care, treatment or services you feel are below a reasonable expectation.

As a patient of Fourth Floor Surgery you, or your authorised representative, have a responsibility:

to give practice staff as much information as you can about your health and any cultural or religious beliefs that may affect your care
to give Fourth Floor Surgery accurate information about your personal and health details including past and present treatment and medications, including recreational drugs and natural remedies
to be well informed about your condition and proposed treatment, before you give consent to any procedure
to keep the agreed treatment plan and discuss any necessary changes
to consider the consequences of refusing to comply with instructions and recommendations
to inform staff if you are having any problems or reactions to the treatment or the medicines being taken
to inform staff if you have an Advance Health Directive/enduring Power of Attorney which includes health care instructions before or at the time of consenting to treatment which might be relevant to the directives
to understand that there may be a reason why a service is not available at a particular time
to tell staff if you change your contact details
to be on time for appointments and let staff know in advance if you need to cancel
to finalise in a timely fashion any accounts relating to your medical treatment
to be considerate and respect of the confidentiality, privacy and wellbeing of others including staff, patients, visitors. Please ask your visitors to be considerate
to show respect for Fourth Floor Surgery property
to take responsibility for your personal belongings.